/* ══ Y6 「소통 다듬기」 — ../../v19/y5.css 위에 덮음 ═══════════════════════════
   홈 소통 = 단톡방 예시 대화(.cht) + 자주 들어오는 확인 요청 ✓ 불(.rq)
   담당자·소통 창구 = 처음 문의(.cf6) → 전자계약 · 계정 세팅(.cm6 선 + 불) → 계약 후 창구 셋(.ca6) · 맡는 사람 칸 색 하나(.pp6) */

/* 홈 — 대화 + 불 */
.tk6{display:grid;grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr);grid-template-areas:"tkc tkh" "tkc tkr";column-gap:clamp(28px,4.4vw,72px)}
.tk6 .tkc{grid-area:tkc;align-self:center}
.tk6 .tkh{grid-area:tkh;align-self:end}
.tk6 .tkr{grid-area:tkr;align-self:start}
.tk6 .tkh h2{font-size:clamp(32px,3.8vw,54px);font-weight:800;letter-spacing:-.04em;line-height:1.12}
.tk6 .tkh .lede{margin-top:14px;max-width:520px;color:rgba(255,255,255,.72);font-size:clamp(16px,1.25vw,18px)}
.tk6 .k{margin-top:30px;font-size:13px;font-weight:800;color:var(--acc)}
.rq{margin-top:8px}
.rq li{display:flex;align-items:center;gap:14px;padding:11px 0;border-top:1px solid rgba(255,255,255,.14)}
.rq li:last-child{border-bottom:1px solid rgba(255,255,255,.14)}
.rq .lamp{flex:none;width:30px;height:30px;border-width:2px;background:transparent;border-color:rgba(255,255,255,.3)}
.rq .lamp i{font-size:14px}
.rq .lamp.on{background:var(--acc);border-color:var(--acc)}
.rq b{font-size:clamp(18px,1.5vw,21px);font-weight:800;letter-spacing:-.02em;color:rgba(255,255,255,.5);transition:color .3s}
.rq li.on b{color:#fff}
.chs{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:22px}
.chs span{margin-right:6px;font-size:13px;color:rgba(255,255,255,.6)}
.chs b{padding:4px 11px;border-radius:999px;background:rgba(255,255,255,.1);font-size:13.5px;font-weight:700}
.tk6 .more{margin-top:22px;color:#fff}

/* 대화 창 */
.cht{display:flex;flex-direction:column;height:580px;margin:0;border-radius:var(--r);overflow:hidden;background:#fff;color:var(--fg)}
.cht header{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line)}
.cht .avs{display:flex;flex:none}
.cht .avs .av,.cht .avs .u{width:34px;height:34px;border-radius:50%;border:2px solid #fff}
.cht .avs .u{display:grid;place-items:center;margin-left:-10px;background:var(--acc);font-size:13px;font-weight:800}
.cht .tt{display:flex;flex-direction:column;line-height:1.3}
.cht .tt b{font-size:15px;font-weight:800}
.cht .tt small{font-size:12px;color:var(--faint)}
.cht .ex{margin-left:auto;padding:3px 8px;border-radius:3px;background:var(--fg);color:var(--acc);font-size:11px;font-weight:800}
.cht .rp{padding:5px 10px;border:1px solid var(--line);border-radius:3px;background:#fff;font:inherit;font-size:12.5px;font-weight:700;cursor:pointer}
.cht .rp:hover{border-color:var(--fg)}
.ms5{flex:1;display:flex;flex-direction:column;justify-content:flex-end;gap:10px;padding:18px 16px;overflow:hidden;background:#F2F5F0;
  -webkit-mask-image:linear-gradient(180deg,transparent 0,#000 56px);mask-image:linear-gradient(180deg,transparent 0,#000 56px)}
.ms5 .m{display:flex;align-items:flex-end;gap:8px;max-width:86%}
.ms5 .m p{padding:10px 13px;font-size:14.5px;line-height:1.5}
.ms5 .me{align-self:flex-end}
.ms5 .me p{border-radius:6px 6px 2px 6px;background:var(--acc)}
.ms5 .hub{align-self:flex-start}
.ms5 .hub .av{flex:none;width:28px;height:28px;border-radius:50%;background:#fff;border:1px solid var(--line)}
.ms5 .hub p{border-radius:6px 6px 6px 2px;background:#fff;border:1px solid var(--line)}
.ms5 .ms{display:flex;align-items:baseline;gap:4px;margin-bottom:8px;padding:8px 12px;border-radius:4px;background:var(--fg);color:rgba(255,255,255,.75);font-size:13px}
.ms5 .ms b{font-size:19px;font-weight:800;color:var(--acc);letter-spacing:-.02em}
.ms5 .ms i{width:1px;height:14px;margin:0 8px;background:rgba(255,255,255,.25)}
.ms5 .typ{display:none;align-self:flex-start;gap:4px;margin-left:36px;padding:13px 14px;border-radius:6px 6px 6px 2px;background:#fff;border:1px solid var(--line)}
.ms5 .typ span{width:6px;height:6px;border-radius:50%;background:var(--faint);animation:ty 1s infinite}
.ms5 .typ span:nth-child(2){animation-delay:.15s}
.ms5 .typ span:nth-child(3){animation-delay:.3s}
.ms5 .typ.sh{display:flex}
@keyframes ty{0%,60%,100%{opacity:.3;transform:none}30%{opacity:1;transform:translateY(-3px)}}
.js .ms5 .m{display:none}
.js .ms5 .m.sh{display:flex;animation:pop .35s var(--ease)}
.cht.all .ms5 .m{animation:none}
@keyframes pop{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
.cht figcaption{padding:10px 16px;border-top:1px solid var(--line);font-size:12px;color:var(--faint)}

/* 담당자·소통 — 창구 흐름 */
.cfl6{display:grid;grid-template-columns:minmax(0,.9fr) 120px minmax(0,1.6fr);align-items:stretch}
.cfl6 .when{align-self:flex-start;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:800}
.cf6{display:flex;flex-direction:column;padding:26px;border-radius:var(--r);background:#fff;color:var(--fg)}
.cf6 .when{background:#FEE500;color:#191919}
.cf6 h3{margin-top:14px;font-size:clamp(23px,2vw,28px);font-weight:800;letter-spacing:-.03em;line-height:1.2}
.cf6 ul{margin-top:14px}
.cf6 li{padding:9px 0;border-top:1px solid var(--line);font-size:14.5px;font-weight:600}
.cf6 .cha{flex-direction:column;margin-top:auto;padding-top:20px}
.cf6 .cha .mapb{width:100%}
.cf6 .rq6{background:var(--acc);color:var(--fg);justify-content:center}
.cf6 .hr{margin-top:12px;font-size:12.5px;color:var(--sub)}
.cm6{position:relative;display:grid;place-items:center}
.cm6 .ln{position:absolute;left:0;right:0;top:50%;height:6px;margin-top:-3px;background:rgba(255,255,255,.14);overflow:hidden}
.cm6 .ln i{position:absolute;inset:0;background:var(--acc);transform-origin:left;transform:scaleX(0);transition:transform .8s var(--ease) .2s}
.cfl6.in .cm6 .ln i,.s-still .cm6 .ln i{transform:none}
.cm6 .lamp{transition-delay:.9s}
.cfl6.in .cm6 .lamp,.s-still .cm6 .lamp{background:var(--acc);border-color:var(--fg)}
.cfl6.in .cm6 .lamp i,.s-still .cm6 .lamp i{color:var(--fg)}
.cm6 .ln{right:8px}
.cm6 p{position:absolute;left:0;right:8px;top:calc(50% + 30px);text-align:center;font-size:13px;font-weight:800;line-height:1.4;color:var(--acc)}
.cm6 p .d{display:none}
.ca6 ol{position:relative}
.ca6 ol::before{content:"";position:absolute;left:-14px;top:0;bottom:0;width:6px;border-radius:3px;background:var(--acc);transform:scaleY(0);transition:transform .6s var(--ease) .8s}
.cfl6.in .ca6 ol::before,.s-still .ca6 ol::before{transform:none}
.ca6{display:flex;flex-direction:column}
.ca6 .when{background:rgba(255,255,255,.12);color:var(--acc);margin-bottom:10px}
.ca6 ol{flex:1;display:flex;flex-direction:column;gap:10px}
.ca6 ol>li{flex:1;display:grid;grid-template-columns:190px minmax(0,1fr);gap:18px;align-items:center;padding:18px 22px;border-radius:var(--r)}
.ca6 .g{background:var(--acc);color:var(--fg)}
.ca6 .k{background:#2B332E;color:#fff}
.ca6 .k2{background:#353D38;color:#fff}
.ca6 h3{font-size:clamp(21px,1.8vw,25px);font-weight:800;letter-spacing:-.03em}
.ca6 .nm p{margin-top:2px;font-size:13.5px;font-weight:600;opacity:.75}
.ck6{display:flex;flex-wrap:wrap;gap:6px}
.ck6 li{padding:5px 11px;border-radius:999px;font-size:13.5px;font-weight:700;background:rgba(255,255,255,.1)}
.ca6 .g .ck6 li{background:rgba(17,21,19,.1)}
.s-still .cm6 .ln i,.s-still .cm6 .lamp,.s-still .ca6 ol::before{transition:none!important}

/* 이메일 문의 */
.mapb.ml{background:#fff;color:var(--fg);border:1.5px solid var(--fg)}
.mapb.ml:hover{background:var(--tint)}
.direct .ml6{margin-top:18px}
.direct .mapb.ml{width:auto;padding:0 16px 0 10px;margin-top:6px}

/* 맡는 사람 — 칸 색 하나 */
.pp6 li .av{background:var(--fg);color:var(--acc)}

@media (max-width:1080px){
  .cfl6{grid-template-columns:1fr}
  .cm6{height:96px}
  .cm6 .ln{left:50%;right:auto;top:0;bottom:0;width:6px;height:auto;margin:0 0 0 -3px}
  .cm6 .ln i{transform-origin:top;transform:scaleY(0)}
  .cm6 p{left:calc(50% + 30px);right:auto;top:50%;transform:translateY(-50%);text-align:left}
  .cm6 p br{display:none}
  .cm6 p .d{display:inline}
  .ca6 ol::before{display:none}
}
@media (max-width:900px){
  .tk6{grid-template-columns:minmax(0,1fr);grid-template-areas:"tkh" "tkc" "tkr";row-gap:28px}
  .cht{height:500px}
  .ca6 ol>li{grid-template-columns:1fr;gap:10px}
}
@media (max-width:600px){
  .cht{height:470px}
  .ms5 .m{max-width:92%}
  .ms5 .m p{font-size:14px}
  .cht .tt b{font-size:14px}
  .cf6,.ca6 ol>li{padding:20px}
}